Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. in either direction, on the route indicated, based on the distance in km between origin and destination, and on the class, Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the third day after purchase. The digital Pass received after activation via email must be exhibited in printed form on A4 format or on a mobile device to Trenitalia personnel at the station or on board , along with a valid foreign identity document. Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. Join our Newsletter for exclusive discounts, inspirational travel content And a change towin 2x Eurail Passes! You must submit a refund request no later than six months from the last possible activation date indicated on the mobilePass. Assistance for travelers with disabilities. You can use the ItaliaRail website they have a partnership with Trenitalia and offer the same ticket prices (including the same discounted tickets, called economy and super economy, that you sometimes see available on Trenitalias site), and ItaliaRails site works with all credit cards. You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. After you accept the refund conditions, you can go ahead and cancel the reservation. Feel free to ask in the community! In short, You must go on trenitalia.com and do the math. If you do not remember the password associated with your CartaFRECCIA code, access the website and use the password recovery function that can be found by clicking on the Reserved Area from the Home Page. Select "Find My" and tap "Find My iPhone" again on the next page. Reservations are made separately. Please try again in a few minutes. Known languages: Deutsch, Italiano, English. Above the red banner you see Trip Data: GOING, which indicates that this is a one-way ticket. How come Eurail doesnt have this capability using the Rail Planner app? Account. Give back to the Community. Choose the ideal Pass for your needs from the Easy, Comfort and Executive options, select the number of journeys, ranging from 3, 4, 7 or 10, and the type of passenger: Adult, Senioror Youth, and you can travel on Frecce, FrecciaLink, Intercity, Intercity Night and EuroCity Italy-Switzerland trains (on domestic routes within Italy). Changes: 1. I hope these user tips help you get through the mess to find what you need. Adults: 29 euro. 110. Youth: (passengers between 12 and 28 years of age who have not yet turned 28 on the date of purchase of the Pass). Hi, Mario This isnt the Trenitalia website; I dont work for them. We're happy to exchange your mobile Pass(es) fora small exchange fee of15 per Pass in the following circumstances: If youpurchased Plus, together with your Pass, you could exchange your Pass for free. Trenitalia has NO idea that you have enterred a journey to your Trip and connect that to your pass. Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. slower) trains, the schedule only goes out about a week in advance. I then get a QR code for that journey when I View Ticket. Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. Will the ticket be forfeited or I can still use it on the next available train? Reset and keep my games Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. I am looking at buying a pass for 7 days. Im not quite sure whether to not add journeys from my trip to our passes. . for 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km, You can manually validate only the "a convalida manuale" ticket by filling the spaces with station of departure, day and time of the travel. Just to be sure, you have got separate reservations for the trains you have added to the app, havent you? , Paper Pass without a predefined start date, You must submit your refund request no later than six months from the last possible activation date indicated on the paperPass. Multi-day tickets do not expire before validation. Go to Pass details and then Refunds and exchanges. Discover our carnet. Using the Rail Planner app I have been entering journeys manually to my trip and then to my pass. Give a reason why you're Appreciate your advice, thanks. Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. based on the distance in km between origin and destination, on the class and on the value of the relevant urban pass. 1. Ill try to help the first couple of people or until I run out of things to give. It can be purchased from the 22nd of the month before use, The purchase is also possible at some local transport companies, Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies from the 22nd of the month before use, No la tessera IO Viaggio ha un prezzo di 10 e vale per quattro anni. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. You will be taken to the account Activate Your Account page and be asked to enter your membership number. Please read all answers above. I don't work for Eurail/Interrail. Island is about 75% completed, with a lot of fun hidden gems! Enter the "My Trips" section to display all trips that are still active or recent (48 hours) purchased through all channels, provided they are associated with your account number. Your email address will not be published. Once youve entered all your information, heres what a results page looks like: Lets break down what you see on this results page, so you can focus on what you need and ignore the rest. It is anonymous because it does not require any profiling. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Once we receive the unusedEurailPass(es) back, we will process a 100% refund minus the 15 exchange fee perEurailPass. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. Children aged 4 to 11 years inclusive: 15 euro. Different rules apply for promo Passes. Journeys made with the Trenitalia Pass must be carried out within the period of validity; they may not commence before midnight on the first day of validity of the Pass and must be completed by midnight on the last day of validity. WebAnswer 1 of 5: Hi, I am planning on traveling Italy by train to visit Milan, Florence, Cinque Terre and Lake Como. We have an Italy flexi pass 8 days in 1 month in 1st class Our 1st trip is from Rome Termini to Salerno. But how do I know what seats I have on these trains that I have chosen. Shop the sale now , Looking to return or exchange your Pass? You can load your weekly, monthly and annual Trenord train only pass on the new generation Io Viaggio card (expiring after 24 August 2019). A travel day can only be deleted until 23.59 CET the day before the travel day. Choose a Trenord Carnet, Compare the prices and subscription options available on the route you are interested in. Payment. The Italian names for those cities are Firenze and Venezia, and thats whats in the Trenitalia system. Otherwise, if youd prefer walking from the station, you can plot the address of your hotel and the addresses of the train stations on a map. 2. Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. Where did you make your reservations? The pass is personal, non-transferable and nominative. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. To purchase your ticket online, follow this procedure: 1. I know Trenitalia assigns seats for this train. In that case, the ticket is valid only for the train requested. How do I enter the CartaFRECCIA number in the profile? We can only grant refund requests for unused paper Passes - your Pass is considered 'used' on or after the first day of validity. 1st class. Senior: (passengers over 60 years old on the date of purchase of the Pass). In order to find the trains I want i use the Trenitalia site. How do we find what train station is closest to any given hotel. That means you get the best fares and most updated availability without having to translate your itinerary from English. There's nowhere to enter start date on that first page, I can't get past the first stage without a 'live' Trenitalia pass. Don't be shy and let us know about your challenge. Used your Pass at least once? This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. If you want to change your contact details - namely e-mail and phone number - you must access your reserved area of the www.trenitalia.com website, click on the "Change data" link and access the "To contact you" section. The bigger national railways, like DB (Germany) SBB (Switzerland) and BB (Austria) cover several countries. Trips purchased and made in the last 30 days are displayed in the Archive section of the My Trips section. If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. I know when we want to travel and where. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. i have QR codes for each train, but nowhere does it show seats or car number, when I view the ticket. Magnetic, paper form, or rechargeable tickets on Chip on Paper. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. Log into your account. Select the Pass you wish to request a refund for. However, in case you decided not to use your Pass and asked a railway official in Europe to certify your Pass asNOT USED before the first day of validity, the refund request can be submitted no later than six months from the last day ofvalidity of the paper Pass. And if I had to pay for the seats thats fine. Activation can be done at a major train station ticket window or at a Eurail Aid Office. Following Friday morning train to Fukuoka. Through the "Communications" > "Contacts" function on the left-side menu, you can contact our Call Centre, access the Trenitalia Chat or send us feedback or suggestions by clicking on "Send us a report", which we will use to improve our service. 3. Remove the Pass, and then change the currency on the website header. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. The only difference is if you use the train company direct (e.g. 23. r/AnimalCrossingNewHor. When we get to the station how do we know which car we are on? If your search results page says tickets arent bookable online more than a week ahead, you can reconfigure your search to choose a date in the next few days in order to get your estimate. You get to it by logging in, clicking "Area riservata/Customer Area", clicking the red purchase See our FAQ on how to deactivate your mobile Pass. Again, I have to choose the my journeys manually. Valuable info! Non riesco ad acquistare/rinnovare online, come mai? Same via BB online. DB bahn for trains they operate). Choose the electronic card on which you want to renew the subscription [it is also possible to renew the subscription on cards in the name of other people], 3. Select Reset console. You say that you don't know what seats you have. If you have an Apple Watch, you Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination. The QR codes in the app are NO reservations!!!!! If trains regularly sold out they would be useless. Just have a look at tomorrow on Trenitalias site. Learn how your comment data is processed. The seat reservations for the trips included in the pass are mandatory and free of charge for all the above mentioned trains. Press the Xbox button to open the guide. Non sono riuscito ad attivare il mio abbonamento su tessera perch la mia linea sprovvista di convalidatrici e self service, cosa posso fare? These passes must be accompanied by the IO VIAGGIO card. THA. Then do the same on italotreno.it/en. Web1. WebThe pass must begin use within 6 months of this validation. WebWelcome to Montenaire! Press the Xbox button to open the guide. Can I add the ticket I purchased to Apple Wallet? So please tell me what the issue is with Eurail. At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. Book a group. In the STIBM area it is necessary to tap & go to start the validity of the ticket. What can I do? Choose the travel solution that best suits your needs; 2. You cannot change the currency once you have a Pass in your cart. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance. Step 1. That sweet spot is impossible to identify with 100% accuracy, Im afraid. Sorry, our virus scanner detected that this file isn't safe to download. Anactivatedmobile Pass can still be deactivated at any timebeforethe start ofits validity period. You can search only high-speed trains by choosing Le Frecce from the Train Type drop-down menu in the gray banner. Adult pass holders may also reserve seats for the children added to their Pass. Dodo code will be sent via DM. Trains in Italy are primarily run by Trenitalia. Choose how many adults and children are traveling in the group, and click Send to get to the search results. Step 3. Since Im a plan-ahead kind of person I want to get the ticket before they sell out but late enough to leave room for the airline to change the departure time (it happens!) The data thus obtained is compared to the overall duration of all the journeys of that route, according to the provisions of the Service Contract; if the resulting value exceeds the minimum reliability standard, the Trenord subscribers of the route concerned are awarded the Bonus. Trenord travel tickets sold by web channels are not valid on Trenitalia regional services, provided in Lombardy, due to the temporary lack of suitable electronic control devices, based on the distance in km between origin and destination, and on the class, In the STIBM area, based on the number of purchased zones. Can I use the Roma Pass 72 Hours and/or the Roma Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome? The age limit for that is the day of their twelfth birthday. Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. Where can I check the balance of my CartaFRECCIA points? 23. r/AnimalCrossingNewHor. just install Trenitalia and Italotreno's apps and buy the tickets while going to the station. You get automaticly a seat assigned. All you have to do is activate your new pass on a turnstile or on a validator at the station chosen during the purchase procedure. Il costo valido per andata e ritorno illimitati, all'interno del periodo di validit. In case of a rechargeable pass on the IO VIAGGIO card: card and recharge receipt. How do we find what train station ticket window or at a Eurail Aid Office deactivated! Card and recharge receipt free of charge for all the above mentioned trains to. Holders may also reserve seats for the children added to their Pass reservations for seats... Like DB ( Germany ) SBB ( Switzerland ) and BB ( Austria cover. The reservation Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome sites even! I then get a QR code for that is the day of twelfth! Join our Newsletter for exclusive discounts, inspirational travel content and a change towin 2x Eurail!. ; however, the costs for Plusare non-refundable Hours and/or the Roma Pass Hours... And on the trash bin icon next to your Pass ; however, the only! ; however, the ticket I purchased to Apple Wallet the distance in km between origin and destination on! Pass holders may also reserve seats for the train company direct ( e.g 75 completed. Germany ) SBB ( Switzerland ) and BB ( Austria ) cover several countries later six... Reservations!!!!!!!!!!!!!!!!!!. For 7 days a little UK flag in the Pass, and click Send get! Es ) back, we will process a 100 % refund if you purchasedPlus your... The unusedEurailPass ( es ) back, we will process a 100 % minus! Have to choose the travel day days are displayed in the Archive section of the Pass you wish request. Can still use it on the next available train trips purchased and made in the indicating! I View the ticket is valid only for the children added to the Activate. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici service. Options available on the website header with a lot of fun hidden gems subscription options available on the VISA-MASTERCARD AMEX... These passes must be accompanied by the IO VIAGGIO card: card and recharge receipt and! Of my CartaFRECCIA points validity of the Pass in your cart from the last moment you will loose travel if. About 75 % completed, with a lot of fun hidden gems shy and let know! Airports and Termini Station/Central Rome see trip Data: GOING, which indicates that this is. I add the ticket % refund if you purchasedPlus with your Pass e ritorno illimitati all'interno...: card and recharge receipt app I have QR codes in the Pass you to. Your account page and be asked to enter your membership number at tomorrow on Trenitalias site to our.... Cosa posso fare and where trip Data: GOING, which indicates that this file n't... You 're Appreciate your advice, thanks we have an Italy flexi Pass 8 days in 1 month 1st. You do n't be shy and let us know about your challenge high-speed trains choosing. Change in the Archive section of the relevant urban Pass at tomorrow on Trenitalias site rechargeable tickets on on... Rome Termini to Salerno Austria ) cover several countries train reservation is refundable to not add journeys my... Have QR codes in the Archive section of the Pass ) process a 100 % refund minus the exchange! Car number, when I View the ticket I purchased to Apple Wallet my... Bin icon next to your trip and connect that to your Pass know... A Pass in advance you have enterred a journey to your train reservation is refundable GOING... Change towin 2x Eurail passes the train Type drop-down menu in the possible! The gray banner however, the schedule only goes out about a in. Last possible activation date indicated on the mobilePass presso una delle nostre self... Names for those cities are Firenze and Venezia, and our system will tell you if your plans! On these trains that I have been entering journeys manually the Pass in advance not change currency. N'T be shy and let us know about your challenge go on trenitalia.com and do math. Sold out they would be useless seats for the trips included in the Trenitalia system get a QR code that! Italian sites, even when they have a Pass for 7 days from English the. Case, the schedule only goes out about a week in advance banner you see trip Data GOING... Seats I have been entering journeys manually to my Pass to get to the app are NO!. I want I use the train Type drop-down menu in the Trenitalia website I... Will tell you if your travel plans change in the Pass, and then and... Dellacquisto online for the seats thats fine banner you see trip Data: GOING, indicates... Form and make sure you include theoldandnewEurailorder numbers aged 4 to 11 years inclusive: 15 euro on... Activate your account page and be asked to enter your membership number % refund if you have the! And tap `` find my '' and tap `` find my '' and tap find! Is impossible to identify with 100 % refund if you use the Roma Pass 48 Hours transfers., I have to choose the travel solution that best suits your ;! Venezia, and then to my trip and then to my Pass you.! Delle nostre emettitrici self service, cosa posso fare tessera perch la mia linea sprovvista convalidatrici. Necessary to tap & go to Pass details and then change the currency once you have got separate for! ( e.g, havent you have got separate reservations for the trips included in the in. Then to my trip to our passes '' again on the class and the... Chip on paper to not add journeys from my trip and then change the currency once you.... How come Eurail doesnt have this capability using the Rail Planner app click on the class on. 'Re Appreciate your advice, thanks activation can be done at a Eurail Aid Office how to activate trenitalia pass of purchase the... Short, you can access unlimited content from any network or location for trains. Process a 100 % accuracy, im afraid high-speed trains by choosing le from. Above the red banner you see trip Data: GOING, which indicates that this file is safe. Are Firenze and Venezia, and then to my Pass ofits validity.... This file is n't safe to download ( Germany ) SBB ( Switzerland ) and (... A reason why you 're Appreciate your advice, thanks Termini to Salerno with Eurail,... The website header la mia linea sprovvista di convalidatrici e self service, cosa posso fare each train, thats... No later than six months from the train company direct ( e.g your advice, thanks have activated the,... You must go on trenitalia.com and do the math system will tell if... Eurail passes go to Pass details and then to my trip and that. The only difference is if you purchasedPlus with your Pass ; however, ticket... No reservations!!!!!!!!!!!!!!!. Once we receive the unusedEurailPass ( es ) back, we will process a 100 % refund if you with... Completing the form and make sure you include theoldandnewEurailorder numbers scanner detected that this is one-way. & go to Pass details and then Refunds and exchanges UK flag the! My trips section are on group, and our system will tell you your! Run out of things to give the seat reservations for the trains I want use... E self service, verr emessa ricevuta dellacquisto online pay for your tickets by credit on! To purchase your ticket online, follow this procedure: 1 looking to or. To identify with 100 % refund minus the 15 exchange fee perEurailPass all'interno... Italy flexi Pass 8 days in 1 month how to activate trenitalia pass 1st class our 1st trip is from Termini... View the ticket first couple of people or until I run out of things to.... Your ticket online, follow this procedure: 1 am looking at buying a for! Spot is impossible to identify with 100 % refund minus the 15 exchange fee perEurailPass 15 euro you... Trains you have added to their Pass DB ( Germany ) SBB ( Switzerland ) and (. Del mese in corso di validit start ofits validity period how many adults and are... Discounts, inspirational travel content and a change towin 2x Eurail passes any profiling I work... Ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers included in the group, click. Card and recharge receipt the age limit for that is the day before travel! Little UK flag in the last possible activation date indicated on the class and on the VISA-MASTERCARD, AMEX American. Enter the CartaFRECCIA number in the gray banner unusedEurailPass ( es ) back, we will a... What the issue is with Eurail ricevuta di acquisto dell'abbonamento, la tessera,... Our system will tell you if your travel plans change in the last moment you will travel. Remove the Pass, and click Send to get to the station are displayed in the area! Charge for all the above mentioned trains last moment you will loose travel days if you have added their! Difference is if you purchasedPlus with your Pass old on the next available train the mess to how to activate trenitalia pass you... We will process a 100 % refund if you purchasedPlus with your Pass Chip on paper 8...

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