I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Heres my concern: I feel theres a completely false insurance claim being filed under my name. CBC's Go Public investigated the clause in most rental . 4. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. It spooked me because I thought they claimed me at Fault and are protecting their Driver. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. close alert. Let us know about your experience renting at an Enterprise Rent-A-Car location. She recalls, "They did a check of it and walked around it and everything. When expanded it provides a list of search options that will switch the search inputs to match the current selection. I write a detailed email of what Ive been going through, since April. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. Please consider that at some point we may need documentation to help our cause. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. I bought full coverage on the vehicle because it is always safer that way. Start of main content. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Thank you. If you have an opinion you wish to share for publication, send . this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. CEO Approval. We are not out to unfairly charge people. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Thank you for sharing your details. Do you have luxury cars available? They are her preferred company and she has used them several times over 10 years. Hello all concerned. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). There were no hail storms during my dates of rental, and I even verified this with the national weather service. Yes. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. And, they said, 'Everything was good to go. Terms apply. Their response After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. For fastest service, read these answers first! Did a walk around with the Enterprise Employee. Yesterday- 3/5/2021 I received pictures and email stating there was damage. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Customer Service - Claim Center; EAN Holdings, LLC. The company left an official comment on this complaint. I visited our local branch and a manager told me the same thing the claim was a mistake. They dropped a car off to my home with no walk thru. Branch or ERS will create an Incident Report. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. NONESENCE.? Reach out to the rental agencies leadership through the corporate site and go from their. Boy, was I pleasantly surprised. We exchanged information. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. Get more information about renting a car after an accident. At Enterprise, we focus on building your skills, your confidence, your community and your career. What Damage Recovery Unit did: Enter the information requested below (found on your invoice), then click the search button to start your payment process. If there are large dents or a lot of visible damage, ask for another vehicle. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . We are following up with the company for a possible resolution. 2023 Enterprise Holdings, Inc. All Rights Reserved. At Enterprise we focus on building your skills, your confidence, your community and your career. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. You would have remembered signing that document, wouldn't. The claim number usually has an "E" , "X" or an "O" within it. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. The company left an official comment to this complaint. Get Directions. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. The only repair that was completed to the vehicle was to the rear bumper. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Whats going on? Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". ! Reach out to your agent or the insurance claims department for details. Learn more about rental reimbursement coverage. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Chad. Discover jobs. This is the process you need to follow. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. The person demanded us to pay $1, 325.38 for a damage claimed. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. 2:10. 9 reviews . This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Purchase cars from the largest rental fleet in North America. I will fight my claim! which covers third-party liability claims; I just got a phone call today from a guy named David and received a letter similar to this one in my email. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. When emailing, please list Reference Number 130814-001207 in the subject line. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We need to know the country and state/province to give you an accurate answer. Read more. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Check with the Enterprise location you are renting from for details. Visit Website; PO BOX 801988. This is so frustrating $1400 is the made up charge. Renter will pay for all loss or damage over $3,000. HOW WE WORK Need help collecting a debt? But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Employers / Post Job. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. iii. Sign in. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Same thing is happening to us. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Unfortunately, for me both employees were no longer employees of enterprise. With talking to my insurance company, USAA, they declined to inspect the vehicle. Enter the information requested below (found on your invoice), then click the search button to start your payment process. We have not received any information back at this time. Gainesville Loves the Gators kicks off August 27; At Enterprise we believe you should not be charged for fair wear and tear. DRU calls me, and I deny the claim, I was not involved in an accident. 3.3. I got that email this morning. The email is in fact a DRU email. A manager said it must be a mistake, to delete the email and everything would be fine. I bought full coverage on the vehicle because it is always safer that way. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). . Enterprise dropped its claim. The complaint has been investigated and resolved to the customers satisfaction. Thanks. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. We use our Damage Evaluator to ensure you are not charged for every little scratch. I just had Enterprise do the same thing in PA. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Refer to your own auto insurance agent for details on your coverage. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Of course not. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. Policies vary by insurance company and state. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. This will surely increase the credibility of your complaint. kopj, thank you for your comments. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. Access the headquarters listing for Enterprise Rent-A-Car. The company`s registered agent is C T CORPORATION SYSTEM . loonydan42 5 yr. ago. Q: I recently rented a car from Enterprise. We immediately called the Enterprise location from which wed rented to inquire about the claim. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. Separately, you also contacted the police and filed a report. Also, the number in the email Stats the number is not Enterprise when you try to call them. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Senior . Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! But the damage recovery unit would not drop its claim. Yes. Which is it #enterpriserentacar #nationalrentacar. I recently rented a car from Enterprise. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. In general, the BBB West Florida branch counts over 135 complaints. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). , your confidence, your confidence, your policy may cover rental costs while your vehicle is in email! 300 on July 30 as a Deductible amount ( see Enterprise rental brands in 50.. Longer employees of Enterprise claims may involve Single vehicle or multiple vehicle losses, PD. Walked around it and everything would be fine letter it 's probably from the Enterprise office, you also the... Charged for fair wear and tear your rental from which wed rented to inquire about the claim a. Call them 2nd estimate within two working days after the rental company is notified of the insured DRU ) help... 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