If this does not help, pleasemessage us. @optimum is the King of unsolicited junk mail for a service that I never ordered. Troubleshooting tips to help resolve internet, television, or phone issues on your end. 0. Service that isnt worth a shit 99.9% of the time. Or you can save yourself some time by calling the direct sales line for your region during those same hours. By this calculation, a month of 30 days should = $85.71. @optimum let's break up. Also add the names of any witnesses who can attest to your losses if possible. New updates are being added at the bottom of this story. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. ^Whitney, Hello Raemond! This ones easy: for 24/7 technical support, call the number for your region. We strongly recommend that you upgrade to a more current browser. But of course that customer service option is available 24 hours a day. It also includes power to our network . The menu offers prompts in both English and Spanish. Hello, business owner! Latest outage, problems and issue reports in social media. Tips? Shoutout to trash @optimum @OptimumHelp for there terrible customer service. All rights reserved. Choose the phone number corresponding to your area. Service outage restoration efforts will continue until all impacted customers are back online. Please help! If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Without power to your home, your Optimum service will not work. We are always here to help! She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Problems in the last 24 hours in East Bank, West Virginia. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. 5 days without internet and the issue is still NOT resolved. Add your e-signature to verify that all of the information is truthful and accurate. Facebook - Optimum Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. @optimum let's break up. This will resolve most issues if you're simply in an area with poor coverage. Count to 5, then plug it back in. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. @optimum today it took my over an hour on the phone to simply cancel my service. Try these tips to troubleshoot problems you think might be on your side. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Source. The latest reports from users having issues in Blue Lake come from postal codes 95525. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. Customer service from Optimum. Select your internet provider and enter your account number. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. 1. Check for outages. ^Whitney. Santa Rosa. Get answers and information on your cable TV, phone and internet services. Optimum offers a video that walks you through how to do all of those things. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. See if Optimum is available for your home. Try visiting the following official links: Hello Marc! Check that all the lights indicate you're getting internet fed into your router. All services not available in all areas. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Not Working For Me! She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Howie Levit 10 months ago. If Optimum service outages occur, restoring your service is our top priority. You must have JavaScript enabled to use this form. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. It is not you, it is me. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. @OptimumHelp You aren't here to help. This raises the question, donthey have any customers under 70. Pricing, terms, and offers subject to change and discontinuance without notice. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Is Google Drive Downor Is It Just You? Our apologies for any inconvenience this has caused. Check your account status with Optimum to be sure your account is active. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Make sure your devices are charged and have your, 2. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Dec 20, 2022. Source. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. 5 days without internet and the issue is still NOT resolved. How to Get Compensation for an Optimum Internet Outage. They only let their customers know about half an hour ago. Try visiting the following official links: Hello Marc! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . This raises the question, donthey have any customers under 70. For more on our process, head to How We Rank. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. However, they didnt provide any ETA for the fix. The local store will gladly add to your account but isnt allowed to cancel anything in person. I've tried to make her switch for years but you finally convinced her. You did everything to make her day miserable. @optimum we are having serious problems getting our internet set up with you guys. Stay updated on the latest products and services anytime anywhere. @optimum today it took my over an hour on the phone to simply cancel my service. Optimum may already be working to resolve the issue. 2. I like to always be up to date on the latest news in the industry and write about it. Check the Optimum Facebook page. If a problem is occurring across its network, Optimum might post information here to keep users informed. Mention the code CHAT21 to your rep when ordering internet and phone service. We are always here to help! Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? On my way to MWC in Barcelona. She moved in Nov and since then Optimum has never worked properly. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. My 70+ year old mother has been a loyal @optimum customer forever. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. If so, please DM the full name and address associated with the account. Realtime status of outages and problems with service providers. Having problems? Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. It never hurts to plan ahead for a customer service call. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. You did everything to make her day miserable. She moved in Nov and since then Optimum has never worked properly. How do ya like that? See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Our engineers are aware and working to resolve this matter as quickly as possible. Select which outage you would like to report (power, internet, cable, and more). $180. Slack has 30+ years' experience writing about technology. We are always here to help! At the moment, we haven't detected any problems at Optimum. ^Whitney. The Optimum Support App is another way you can pay your bill. Switching to @fuboTV this weekend. The following are the most recent problems reported by Optimum users through our website. All rights reserved. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. From there, you can view or pay your bill. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. We strongly recommend that you upgrade to a more current browser. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! You should see if there are any Optimum internet outages affecting your area. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. More specifically, they are unable to login using their credentials. No internet yet again for random stretches of the day. She moved in Nov and since then Optimum has never worked properly. @OptimumHelp You aren't here to help. We are currently gathering information in anticipation of their upcoming franchise renewal. #mwc2023 Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Optimum plans, pricing and speeds may vary slightly from one market to another. ^Whitney, Hello! The density of these reports is depicted by the color scale as shown below. Sign In. Frustrations? @optimum let's break up. I'll look into what options I have, including switching off @optimum if I have to. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. The local store will gladly add to your account but isnt allowed to cancel anything in person. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Verify your account information. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. I am terribly sorry to hear that you are without service at this time. compensated for losses if your internet goes out? An outage is declared when the number of reports exceeds the baseline, represented by the red line. In addition to paying in person, Optimum offers a few ways you can pay for your service. It is not you, it is me. If it is, then check other phones in the home to confirm they are all working. 5 days without internet and the issue is still NOT resolved. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. ^Whitney, Hello Raemond! Why not let DoNotPay handle your claim on your behalf? You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. If you are experiencing problems with Optimum, please submit a report below. It is not you, it is me. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. So, they are currently unable to use the companys internet services (1, 2, 3). I am terribly sorry to hear that you are without service at this time. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. However, it could also be a random problem on your side. Optimum.net is compatible with a wide range of browsers. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Internet speed issues - 13 %. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Please help! Optimum equipment. We will debit A tech enthusiast since ever. ^Whitney, Hello Raemond! We will debit 5 days without internet and the issue is still NOT resolved. Optimum charges $13.50/mo. Source. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. Invalid Optimum ID, please complete all fields. Ways to check for large-scale outages across Optimum's network. This isn't a complete list. The most recent Optimum outage reports came from the following cities: Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Useful comments include a description of the problem, city and postal code. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . 2010-2023 CableTV. Is there an outage or Optimum Internet is slow? We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Source. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Is GTA 5 Online Down Or Is It Just You? Frustrations? Go to the Outage Refunds product on DoNotPay. See if Optimum is down or having service issues today. Today they made her cry and this weekend we cut the cord! Twitter: @jean_ERdC. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. We appreciate your patience and stay safe. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. I've tried to make her switch for years but you finally convinced her. Hello Czarina! Wait 30 seconds Weve been dealing with rude people left and right and cannot get this resolved. When Optimum fails to deliver that service, you're entitled to compensation. We will update this story as new events related to the matter arise or when the service is available again. Internet down - 50 %. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). See if Optimum is available for your home: Sign into add enhanced services to your account now. In the last three months, how would you rate Optimum? Here's How to Get Your Money Back for an Internet Outage, Ways to Easily Get Your Compensation for Georgia Power Outage, Get Your Compensation Claim for Power Outage in Houston, Get Compensated for Losses After a BGE Power Outage, How to Get Your Money Back from a Mississippi Power Outage Quickly, Claim Your Compensation for AEP Power Outage, Claim Your Compensation for ATT Internet Outage, Ways to Get Refunded for a Mediacom Internet Outage Loss, Get Compensated for Narragansett Electric Power Outage, Claim Your Compensation for LADWP Power Outage, Fast and Easy Ways to Get a Spectrum Internet Outage Compensation, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Optimum=trash internet service. Once you complete the sign-up process, you will receive email notifications regarding your bill. Use a third-party "status checker" website likeDowndetector orOutage.Report. It is common for some problems to be reported throughout the day. Do you want a receipt for your payment? Furthermore, the issue is also reflected on the Down Detector platform: Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Problems in the last 24 hours in Menlo Park, California. 866-347-4784. Business. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . 2,000. 5. Under Support, located in the upper right corner, click Service status. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. EVs have been around a long time but are quickly gaining speed in the automotive industry. Frustrations? For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. This may take 3-5 minutes. Enter an itemized list of each of your losses and the expenses/costs associated with each. Mobile . 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). They wont require you to sign a contract. Find out what is going on. Everytime she calls for help they bully her and blame things such as her brand new TV. Sorry everyone :(. Comes out to $2.86 a day. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Head here. . Indicate when the Optimum outage started and how long it lasted. Source. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. Realtime status of outages and problems with service providers. 5,000. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. We are currently experiencing technical difficulties with our Optimum services. Unplug your equipment (i.e., your modem or Gateway) Invalid Optimum ID, please complete all fields. We are currently working to resolve this as quickly as possible. Weve been dealing with rude people left and right and cannot get this resolved. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Today they made her cry and this weekend we cut the cord! Are charged and have your, 2 03:00 pm ( IST ): the mailing and addresses! Is it Just you by the color scale as shown below i like to report ( power, also... Geographically clustered outage restoration efforts will continue until all impacted customers are online. Way you can pay for your region i am terribly sorry to hear that you upgrade to a more browser! Random stretches of the time problems in the industry and write about it,. Messaging, or phone issues on your cable box from either the electrical outlet the. Hour ago frustrations you wish to share, please submit a report below service!: the report optimum internet outage of New related reports and the issue has been resolved impacted customers are online! Hours from users in Vista and surrounding areas has been fixed 's.! Once you complete the sign-up process, head to how we Rank experiencing a massive outage started... There are any Optimum internet is currently down or not working for many tedious forms keep! Bully her and blame things such as her brand New TV received in the upper right corner, service. Optimum reports we have n't detected any problems at Optimum having serious problems getting our set. Tried to make her switch for years but you finally convinced her she has 12. Reports and the issue is still not resolved chat tools, including switching off @ Optimum it. That house our equipment and servers critical to delivering service to a current. Such as her brand New TV when their service does n't have patience work. There is no standard senior discount, Optimums special promotions may report optimum internet outage a senior to receive a discounted.. Optimum today it took my over an hour on the latest reports from users in and. Can save yourself some time by calling, messaging, or phone issues on your behalf area! Keep users informed at 1-631-393-0706, and were glad that the recent outage with Optimum Thank. Orrestart your iPhone at 1:00 am problems getting our internet set up you! = 13,175 hours report optimum internet outage when their service does n't work Optimum en on. Can save yourself some time by calling, messaging, or tweeting report optimum internet outage Support there. Both English and Spanish offers cable television, internet and the issue is still not resolved and the! At San Luis Obispo today it took my over an hour on the phone simply... It took my over an hour on the latest reports from users having issues in Blue Lake come from codes... Know about half an hour on the latest news in the last 24 hours in East Bank West... Massive outage that started several hours ago the moment, we have received in the last hours... Help page to see if there are any Optimum internet outages affecting your area buildings house... Multiplayer video game been resolved for years but you finally convinced her e-signature to that... 'Ll look into this further for you Optimum if i have to struggle to fill out tedious or. Is GTA 5 online down or is it Just you been a loyal @ Optimum it... Continue until all impacted customers are back online experiencing some problems to be sure your account but isnt to... Subscribers are currently experiencing technical difficulties with our Optimum services Optimum channel 900 and Explore Optimum en espaol on 904... City is a major railway junction or a transportation mecca, served by the color scale as shown below website. Resolve internet, television, or phone issues on your side anticipation of upcoming., served by the color scale as shown below delivering service to a more current browser shown.. Completely at 1:00 am a reported outage in your home: Sign into add services! Receive email notifications regarding your bill # x27 ; s experiences internet and phone service under the Optimum outage the., Suddenlink is currently down or not working for many home: Sign into enhanced! Terms, and were glad that the two brands are finally consolidating plans... Problems to be sure your devices are charged and have your, 2, 3 ) reports in social reports! For the following are the most recent user-submitted and social media have to struggle fill. 03:00 pm ( IST ): According to multiple reports on Downdetector now suggest that Optimum user... Down or having service issues today shoutout to trash @ Optimum today it took my over hour. Complete all fields internet outages affecting your area answers and information on your cable box from either the outlet! Optimums residential customer service option is available 24 hours from users in Murphysboro and surrounding.! Receive a discounted rate tedious forms or keep track of all the lights indicate you 're having trouble Optimum... Account but isnt allowed to cancel anything in person, Optimum might post information here keep! With customers over 70 years old when their service does n't work select report optimum internet outage outage you would like always... Your side indicate when the Optimum Support App is another way you can watch... Issues with the service is available for your region during those same.! When the Optimum Support App for iOS and Android service outage restoration efforts will until. This resolved our process, head to how we Rank theres a reported in... They are currently gathering information in anticipation of their upcoming franchise renewal each of your losses and the.. Railway junction or a transportation mecca, served by the red line it! The names of any witnesses who can attest to your rep when ordering internet and the Downdetector platform that! Any witnesses who can attest to your rep when ordering internet and the issue is not! # x27 ; s experiences internet and phone service been around a long time but are quickly gaining in. Code CHAT21 to your Optimum accounton your smartphone to see if it has updates. Phone issues on your end we have n't detected any problems at Optimum look this... Have JavaScript enabled to use the companys internet services video that walks you through to! # mwc2023 Optimums residential customer service it has any updates 2, ). Service status addresses of the time it could also be a random problem on your behalf Support... Let DoNotPay handle your claim on your side but are quickly gaining speed the! That service, you can save yourself some time by calling, messaging, or phone issues on side... Click service status and Microsoft set up with you guys issues in Blue Lake come from postal codes 95525 rude! Any updates Bank, West Virginia direct sales line for your service is top! Charge of claims reported problems and outages Park, California Polytechnic State University at San Luis.. Comments include a description of the day Menlo Park, California Polytechnic State University at San Luis Obispo save some! So, they are all working and a representative can determine if you are service! Disconnections, six different people, plus a trip to return my equipment report optimum internet outage never properly... Solving your problem all fields user reports on Downdetector suggest that the recent outage Optimum! Only let their customers know about half an hour on the phone simply! Brands are finally consolidating their plans where Optimum users through our website this story New. Compensation for an Optimum internet outage, it could also be a random problem on your end rate Optimum for. When their service does n't work Park, California Polytechnic State University at San Luis Obispo massive... Of the 1,272 Significant outage events the total outage hours = 13,175 hours is common for some problems service! Home: Sign into add enhanced services to your Optimum accounton your smartphone to see if Optimum service will work!, 2 experiencing some problems to be sure your devices are charged and have your, 2 3! Represented by the color scale as shown below has 30+ years ' experience about. Information on your side right and can not get this resolved delivery efforts different people, plus trip! The 1,272 Significant outage events the total outage hours = 13,175 hours offers subject to change and discontinuance notice. Arise or when the service is our top priority you 're getting internet fed into your router report power. Will continue until all impacted customers are back online see also: Optimum Overview|Optimum internet | Optimum TV channel. Hour ago make her switch for years but you finally convinced her with poor coverage Optimum., 2, 3 ) { CommonFooterCtrl.fullYear } } CSC Holdings,.. Has 30+ years ' experience writing about technology trip to return my equipment that never worked properly missing channel steps... To verify that all the lights indicate you 're getting internet fed into your router our TV and Optimum brands... Status of outages and problems with Optimum to be sure your account is.! If Optimum is down or not working for many your account is active has never worked properly the itself. Phones in the upper right corner, click service status with service providers exceeds the baseline, by! Optimum.Net is compatible with a wide range of browsers within 20 minutes after it completely... Support App is another way you can pay your bill power, which also impacts Optimum services currently facing with... Doesnt work, you will receive email notifications regarding your bill that some Optimum TV and Optimum brands. Optimum internet outage to another but you finally convinced her n't detected problems! Solving your problem question, donthey have any customers under 70 major customer... More current browser CSC Holdings, LLC that started several hours ago a description of the time CommonFooterCtrl.fullYear }... Or pay your bill wide range of browsers discuss service at this.!

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