They will not pay any costs you incur in submitting or providing evidence to support your refund application. What happens if there are strikes affecting transport? Our phone lines are open Monday Saturday, 10am 5.30pm. Doors 6.45pm Join us on an incredible guided tour of the West Ends most iconic theatre and discover hidden tales that date back over 350 years. While lockdown seems to ease for commercial arts venues and shops, it is still not time for theatres to do the same, as there is a lot to figure out in terms of safety and social distancing. Well always try to exchange your ticket where possible. All Inclusive Hotels in Lucea Family Resorts in Lucea Lucea All Inclusive Spa Resorts Lucea All Inclusive Beach Resorts Lucea Beach Spa Resorts Lucea All Inclusive . Booking Protect fees or postage fees are non-refundable. Only those registered with our Access Scheme will have access to book Personal Assistant seats and accessible seating/companion tickets online, including non-transferable wheelchair spaces. We refer to this as a companion ticket. We do ask for further documentation if you require a Personal Assistant ticket as this ticket is provided at no extra charge. This ticket is sold on behalf of the Promoters to the Consumer. You can follow our run-down of which shows and theatres in London are closed here. Accessibility Information: Please note, we regrettably cannot provide step-free access to our private suites. Shrek the Musical. If you can attend the theatre on your own but would feel more comfortable if someone accompanied you then we would not provide a Personal Assistant ticket in this instance, however we do have an option to obtain a Companion ticket. It is the customers responsibility to check the suitability of a performance for any children in their party regardless of any official age recommendation guidance. Please drink responsibly. Reserve. Cancellations and refunds What if I am unable to use my tickets? This website uses cookies. At LW Theatres we take the safety and security of our guests and staff members very seriously. Can I sit with more than one other person? However, some venues such as the Royal Opera House do recommend to Dress smartly. What are the running times for shows/concerts? ATG theatres, which has suspended performances until August 2 (subject to change), has confirmed that they will be contacting ticket holders before this time to sort out exchanges or refunds. Ganga Sagar is a wonderful island situated just off the Bengal coast and on the point where River Ganga meets the Bay of. Contact Us. Sign up to our mailing list and never miss a beat. To help us deal with your enquiry more effectively please mention the name of the show or event and as much information as possible including you reference or transaction number in your email. 5s to 15s must be accompanied by an adult. Get an entry ticket to the State Museum of Natural History in Stuttgart and travel back in time as you admire fascinating fossils, see scientifically accurate reconstructions of animals, marvel at tiny creatures preserved in amber, and much more. Once tickets are confirmed they cannot be exchanged or refunded (unless of course the event/performance is cancelled). How should I contact you if I'm overseas? Please fill in the online registration form here, and one of our team will get back to you to confirm your account details and registration, by email. They will not pay any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion, strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalization of or requisition or destruction of or damage to property by or under the order of any government or public or local authority. Back to the Future Sunday 12th March 2023 at 3.00pm Visit the Transport for London website or National Rail Enquiries for the most up to date information and help with planning your route. Before you start this process please ensure you have the ticket booking confirmation email and any supporting documents. Audio Described performances are often (but not always) coupled with a touch tour before the show where customers can get closer to some of the props and costumes used in the show and feel the materials used. Want to be the first to know all things live music, comedy and entertainment? If you have booked directly with LW Theatres and would like to exchange your tickets, please call us on 020 3925 2998. Tickets purchased for events rescheduled will be valid for the new date, or a full refund given. Apollo Theatre. London Palladium, London . A GIANT panto comes to The London Palladium! Towers sound can be hard to categorize, but the bands leader and founding member, Emilio Castillo, has labeled their sound as Urban Soul Music.. The UK's top sporting podcast, The Good, The Bad & The Rugby is back on tour for a World Cup After Party, with hosts England Rugby heroes James Haskell and Mike Tindall, and former Sky Sports rugby presenter Alex Payne sharing their own World Cup stories and recapping the action from the 10 th men's Rugby World Cup in France this Autumn In their very own, The Good, The Bad & The Rugby . https://lwtheatres.co.uk/refund-protection/. A standard performance of a show can be unsettling for some, this could be because of the darkness of the auditorium, the loud music, or sudden noises on stage. Savoy Theatre (9 to 5 the Musical; Sunday in the Park with George. You can opt-out at any time by signing in to your account to manage your preferences. If you havent received your tickets before the show, go to https://booking.lwtheatres.co.uk/order/manage to access your virtual tickets. Have you been very good this year? RB2. If it is still missing, please contact us, and we will resend you a copy. Booking Protect will refund the cost of your booking if you are unable to attend a booked event due to: Booking Protect will not provide a refund where: They will not pay for traveling or associated expenses (unless travel costs are included as part of the total booking price), or any loss other than the purchase price, including booking fee, of the booked event. Please drink responsibly. The sender name will be the theatre name where the event was due to take place, and the email will be sent from notifications@email.lwtheatres.co.uk. If you havent received your booking confirmation, please check your junk mail box. If you have lost your tickets, please contact us and we will arrange for a duplicate set of tickets to be collected from the theatre box office. Prices displayed include an online per ticket booking fee. Savoy Theatre (9 to 5 the Musical; Sunday in the Park with George, from June), Fortune Theatre (The Woman In Black; Austentatious), Duke of Yorks Theatre (Blithe Spirit; The Doctor, from April; The Pillowman, from July), Harold Pinter Theatre (Uncle Vanya; The Watsons, from May), Playhouse Theatre (The Seagull; A Dolls House, from June), Ambassadors Theatre (Baby Reindeer, from April; The Shark is Broken, from May), Trafalgar Studios (On Blueberry Hill; Shook, from April; Angels of the North, from May). customer.relations@lwtheatres.co.uk. Sweeney Todd. You can also relax without worrying about disrupting other patrons. FINAL CURTAIN CALLThis show is no longer running at The London Palladium. Get involved in exciting, inspiring conversations with other readers. London Palladium, London. Find upcoming concert tour dates, and ticket prices and view seating charts for the upcoming Kiss concert at Canadian Tire Centre in Ottawa, Alcohol can only be served to and consumed by persons aged 18 years and over. You must be at least 18 years old to create an account, Must be at least 6 characters, include an upper and lower case character and a number, I would like to be emailed about offers, events and updates from Evening Standard. RB5. Your booking is confirmed in real-time with the theatre. What additional health and safety measures are in place? Only tickets purchased through approved agents are valid. The controversial US oil plan explained, Motorist fined 650 after council paints disabled bay around his car. . Fee-Fi-Fo-Fum. All prices include a 1.70 restoration levy. For non-transferable wheelchair users, we have designated spaces, please look at the venue page for information about where these spaces are located. Are you an access customer? By adding refund protection, you or anybody in your party will be able to claim a refund for the face value of the ticket should you be unable to attend the booked event due to . Some venues will allow guide dogs into the auditorium and most will offer dog-sitting services. We have the right to refuse admission and to ask those causing a persistent nuisance or disruption to leave immediately without refund. Matilda Sunday 18th June 2023 at 3.00pm (Relaxed/Signed/Audio Described with Touch Tour from 1pm-1.25pm). Please look out for an email from the theatre name where the event was due to take place, with the email address notifications@email.lwtheatres.co.uk (please do not email this address as it is unmanned). As you can imagine, we are inundated with such requests and as a result we have committed to offering continued support to the theatre related charities,Acting for Others. are offering exchanges and re-sale options to those affected, and contacting guests in order of performance dates, so ask for patience to those waiting and that you do not contact them until you have heard from the team. The organiser will tell you how to get a refund. By adding refund protection, you or anybody in your party will be able to claim a refund for the face value of the ticket should you be unable to attend the booked event due to reasons outside of your control. Please visit our Welcome Back page to find out what is required to attend our theatres. London and West End shows, how to buy tickets and useful theatre facilities and information. Close Want to be the first to know all things live music, comedy and entertainment? the original unused tickets and vouchers for all parts of the booking; a doctors report where your refund request is for injury or illness or a death certificate where your refund request is for death; an official notice from the transport service provider in the event of delay, cancellation, mechanical breakdown or accident in relation to the public transport network; for the breakdown of a private vehicle, a vehicle recovery service report (AA, RAC or equivalent), copy of garage repair bill or parts receipt or in the case of vehicle repairers or police; the original jury invitation inviting you to be a juror; in the event of a burglary the police report with crime reference number; the original witness summons requesting you to appear in court; a copy of a valid visa permitting your travel to the booked event; confirmation of relevant road closures from the Police or the relevant Government agency if requesting a refund due to an official weather warning being issued; any reasonable additional evidence that we ask for. At TicketPort we committed to giving you the best value possible and monitor our prices regularly. LW Theatres is not liable for any additional expenses incurred by customers in the event of a cancelled performance, therefore, we would ask that you please contact your individual travel company/hotel directly. Buy Kiss tickets at Canadian Tire Centre in Ottawa, ON. Following the news of his forthcoming album,Midpoint,Tom Chaplinis returning toThe London Palladium. This includes things such as accident, injury or illness. Due to Covid-19 safety measures, we are unable to accept gifts or items for signing and there will be no public access to Stage Door. From the very first note,ONCEdraws you in and never lets go. Have you been very good this year? The Wizard of Oz tickets - London Palladium The Wizard of Oz Book The Wizard of Oz tickets for a fun, musical trip down the yellow brick road Click your heels and head to the London Palladium in summer 2023 for blockbuster show The Wizard of Oz. We send your booking confirmation to the email provided during your booking. Find The London Palladium venue concert and event schedules, venue information, directions, and seating charts. We also provide a chill-out zone for anyone who becomes distressed. The London theatres that are closed due to coronavirus. Some shows have more than one performance per day. This site uses cookies. . Joining the Access Scheme means that you will have access to online booking for all our resident productions and many of our concerts, gigs and events. You will need to take your confirmation e-mail with you and, if possible, the credit card you used to make your booking. Can I meet the cast & get my programme signed after the show? Back to the Future Sunday 3rd April 2023 at 3.00pm If you believe you have left something behind at one of our theatres, please email customer.relations@lwtheatres.co.uk stating the theatre you attended, date and time plus a description of the item. Andrew Lloyd Webber has extensively refurbished all LW Theatres to provide our patrons with a first-class, modern theatre-going experience in beautifully restored theatres. NFL. They ask for patience due to the volume of ticket-holders. 1. Did you know your new booking can be accessed via your online account? Thanks for signing up. Refunds are currently taking longer to process, therefore, please do allow 10-14 days for the refund to reach you. Canadian Tire Centre in Ottawa, on my tickets to Dress smartly the Bay of Tom Chaplinis returning toThe Palladium... With other readers your new booking can be accessed via your online account they can not step-free... 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