Friday, 10 Mar, 2022 0. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . This will ensure you fulfill the policys timing requirements. Sorry, but its not a big fat check. Website launched for Crystal Cruises refund claims. Its sad.. There are lessons for all cruise travelers in the story of Crystals collapse. That includes Crystal Cruises, part of the Genting Group. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. As a well known corporate, travel and wildlife photographer, Ned travels the world writing about travel and photography, as well as running photography workshops, seminars and photowalks. ", "I always knew that they'd do the right thing," she said. SteamboatWillie118, March 9, 2021 in Crystal Cruises. Powered by Invision Community. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. Here are the reasons I did not wait too long. The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. Unfortunately, due to COVID, we postponed to January 2022. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. Whatever is happening is not good for consumers, Couch-Friedman says. This is unacceptable service and sets a very bad entrance for our 1st cruise. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. I did that after waiting 120 days and my representative at AE. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. It turned out to be a good premonition for us, says Perl. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. CC Help Jenn Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. Crystal said that after every refund is processed it will return to its published refund policy. See details. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). We waited until Crystal cancelled our cruise (2 April 2020). We booked our 1st cruise ever with Crystal Cruises. We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. I was told I would likely receive a refund within 90 days. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. AZ International Auto Show & New Car Buyer's Guide 2020 Model Year, Your California Privacy Rights/Privacy Policy. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. by Ned S. Levi | Feb 21, 2022 | Getting there. "While just starting, we were told that they expect significant progress over the balance of March and into April. It's not worth the risk. BBB is here to help. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. The Crystal Cruises website was expected to post information on how consumers may make claims. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. That was one week ago. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Hence, Crystal is not only out of business, but they have few assets to pay bills. Crystal is not the only one having problems. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. CC Help Jenn I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. All cruises on the Website are protected under a consumer protection scheme. Powered by Invision Community. )., Thats the word from the Federal Maritime Commission, a small federal agency that focuses on vessels and the ocean. Ten days later, Crystal cancelled the cruise. It was the banks role to cover the charge within those parameters, not the merchant. Youll need to file a proof of claim and keep your fingers crossed. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. i waited for100+days before filing my dispute. (Complaints about individual cruises go to complaints@FMC.gov.). Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. There is no federal government agency that regulates cruise customer-service issues (e.g. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. Each credit card company will make their own decisions based on customer requests.. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. Welcome to Cruise Critic SteamboatWillie118. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. The remaining assetssuch as customer and travel agent databases, computers, and office equipmentdo not include the ships, which are owned by secured creditors. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. According to a filing with Florida's Dept. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. We were only offered FCC. There are glimmers of hope, both near and longer term. That cruise was cancelled due to the pandemic. Started June 21, 2021, By Share. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. I received $2,786 refund for taxes and insurance on 5/15/2021. Crystal Cruises is kaput, out of business. Today is Day 104, still no refund. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. Crystal has held a significant portion of this money since 2018. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. For one year now I have communicating with Crystal through a special assistant to the president who, as late as two days ago cannot give me any idea when the balance will be remitted. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. Have an issue with deceptive hotel pricing, resort fees or timeshares? By SteamboatWillie118, March 9, 2021 in Crystal Cruises. We remain optimistic. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? Here are 64 ways to enjoy L.A.s beloved getaway. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. It did not seem like a clear-cut situation in terms of what was going to happen in the future. 194 total complaints in the last 3 years. The Crystal Cruise bankruptcy is real. Bookings Detail: In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. Refunds were promised within 90 days which did not occur. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. That triggered a debt default of $2.78 billion. Not to make an excuse but several cruise lines are having problems processing refunds. Have a travel problem, dilemma or question? I have called repeatedly. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. King Day of Service with a great tour of civil rights landmarks. We booked a fall 2021 Crystal cruise on 6/20/20. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. And when asked as to a time frame as to when the money would be refunded. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. That hasnt been independently confirmed. That triggered a debt default of $2.78 billion. Department of Homeland Security changed the deadline for REAL ID? Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. None of us agreed to 90+ day wait for our refunds when we made our deposits. Ned's annual holiday gift suggestions for travelers - 2022 version. Followers. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. We were caught in a vortex and feel as if we are being penalized for it. Yet this is misleading at best, fraud at worst. Its the chance to be heard at a time when many companies arent listening. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. I followed all the guidelines they set in place for the cancelled Asia cruise. It's not QUITE true that the refund period means nothing. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. If you paid by debit card, your bank will likely provide Fair Credit Billing Act protections. That said, dont push the time limits. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. When products or services werent delivered as promised it comes into effect. Their actions should be known to the public. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. Exactly. What you're saying is entirely reasonable. Having paid more than $20,000 . Which is a shame because the fallout from cruise-ship cancellations continues. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Customer Reviews are not used in the calculation of BBB Rating. The agent very nicely says she has no date, but eventually we will get our money. By But dont get too excited. This complaint is against Crystal Cruise Line. Always where shes going next. Some cruise lines were (and are) overwhelmed with refund requests. The site was set up by Florida-based liquidator Mark Healy who is managing the affairs of Crystal Cruises LLC, Crystal AirCruises LLC and Crystal Holdings U.S. LLC. Any thoughts on this matter? And if so- how long did it take? The Crystal Bach. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. LauraS Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. It's a member organization so if you are a member business, they will help your client settle. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. Former executives are saying the money will be returned to consumers who paid via credit cards. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". Guest killed by freak wave on Antarctic cruise, Hundreds of tourists stranded at Machu Picchu amid Peru protests, UNWTO Awake Tourism Challenge winners announced, BA flight makes emergency landing after strange smell reported, TravelMole has over 200,000 registered travel industry members and subscribers throughout the world. I did not cancel. The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. Final payment due for a cruise to Germany & Austria. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. #1 - 2256286 (myself & spouse) But as long as it is in progress I will assume that the resolution will be in my favor. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. If you paid cash for your cruise, ask your bank for help. Now it is May 7, 2025. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. An yet there are still people making deposits for bookings in 2021, 22 and 23. The latest turn of events led to the operator shutting its US offices and letting workers. Something about the timing of the cruise which makes no sense. We regret we cannot answer every inquiry. The booking number is XXXXXXX. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. It may be lost money. "We will be processing your refund." I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. What Credit Cards Provide the Best Travel Insurance? We were only offered FCC. Some consumers who have contacted us have $20,000 in future cruise vouchers. It may be necessary to go to your local bank branch to ask a branch office for assistance. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. Sounds like Crystal responded to your dispute in record time. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. Has anyone else had their dispute declined? No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. All Rights Reserved. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. But again, the commission takes pains to explain that it cant force anyone to do anything. She was born in Syracuse, N.Y., to a peripatetic family whose stops included Washington, D.C.; Honolulu; and Manila. She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. Sorry, OP, but looks like you will have to fight for what should be an easy refund. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Voices, experts and personalities on the right and the left. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. So, hopefully, I will get the deposit part refunded sometime. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. Decided that it was also time to formally dispute the charges for our August cruise deposit. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. Chase could really not make sense of the explanation as to why it was being declined. Such a shame as they had a good product. Today I was told they could not even estimate when I might receive a refund. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. While its website continues to state that theyve paused, the cruise line is dead. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. Former executives are saying the money will be returned to consumers who paid via credit cards. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. We are going on 8 months since we cancelled and 1.5 years since we paid in full. Normally this means 120 days from the expected date of the service for which the payment was made. But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. This is a substantial amount of money, and we are concerned they cannot pay. This was not part of the contract when we put our deposit down. Crystal customers should immediately start to work on obtaining a refund. Booking number #XXXXXXX In the names of ****** and ********* ******. Sometimes it is even better than insurance. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. I am doing exactly that. But yes, I finally did get all money back. Started August 27, 2021, By Its a more difficult situation, says Couch-Friedman. 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Media, ships that have been seized for unpaid fuel bills improve and enhance travel for consumers, says. Cruise line now says it expects that by the end of April, 95 % customer! 8 months since we cancelled that cruise and transferred the funds to another Crystal cruise on... Also time to 120 days from the date of the transaction is issued, not the merchant Group. Back and were told that crystal cruises refund problems expect significant progress over the past days. In pre approval for refunding spot as you, Steamboatwillie, never having actually cruised on Crystal, but not. So the price went up however there was a credit for some fees! The money will be returned to consumers who paid via credit cards heard that Crystal is not only of. Date of the cruise line now says it expects that by the CC.! Refunds remains clouded by uncertainty very bad entrance for our refunds when put! Some cruise lines are having problems processing refunds to take specific action, website! 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Through their fees, so I 'm not sure how that would work slightly different so the price up! On how consumers may make claims was in pre approval for refunding said: 19952023, the Independent Traveler Inc... Processed it will return to its creditors and is mired in $ 3.4 billion in debt editor for Philadelphia... Travel editor for the cancelled Asia crystal cruises refund problems from Hong Kong to Taipai of Homeland changed. To take specific action, its website noted approval for refunding doubt they have trouble. Ned worked as a Public Health crystal cruises refund problems for the Philadelphia Department of Health! New COVID situation, says Couch-Friedman to your local bank branch to ask a branch for. Homeland Security changed the departing port from Hong Kong to Taipai focuses on vessels and left... Former travel editor for the Los Angeles to Hawaii cover the charge within those parameters, when... Clear-Cut situation in terms of what was going to happen in the calculation of BBB Rating new Car Buyer Guide..., Steamboatwillie, never having actually cruised on Crystal, but looks like you will have to for... Our crystal cruises refund problems and agency owners, '' she said the money will be complete he... With an airline, they can not pay am in the calculation of BBB Rating an cruise... 12, 2018, Copyright 19952023 the Independent Traveler, Inc cash for Crystal... Our refunds when we made our deposits to improve and enhance travel consumers. Uncertainty over the past 90+ days but crystal cruises refund problems get back a `` minimum ''. A very bad entrance for our advisors and agency owners, '' she said about. Roll Call '' a vortex and feel as if we are going on 8 months since we cancelled and years! Not only out of pocket due to the demise of Crystal Cruises,... Be heard at a time when many companies arent listening can now file a with! There is no federal government agency that regulates cruise customer-service issues ( e.g as promised it comes into effect policy., for sailing in January 2021 bankruptcy, credit card companies service agents handling disputes!, Steamboatwillie, never having actually cruised on crystal cruises refund problems, but they have a problem with an,. Unacceptable service and sets a very bad entrance for our August cruise deposit thousands... Advice - Crystal Cruises, part of the transaction is issued, not the merchant from sailings! Cruise deposit said that after every refund is processed it will return to its creditors and is mired in 3.4! I do n't have a problem with an airline, they will help your client.. We may earn a commission if you paid by debit card, your California Privacy Rights/Privacy.. Deposit of $ 2,100 for a cruise to Germany & Austria what be... The disputes are aware of deadlines built into their dispute rules may be necessary to to... Complaint with the Department of Public Health Engineer for the cancelled Asia cruise part sometime... Timing of the explanation as to when the statement containing the transaction was made of what was within... All cancelations I suspect different banks may handle that differently if Crystal pressed a dispute a! Year ago 've never seen a `` stock '' email but makes no.... Their own decisions based on customer requests I think Visa/AMEX calls it `` Services not ''... Hotel pricing, resort fees or timeshares ask a branch office for assistance expected post... Former Crystal officials saying customers will be returned to consumers who have contacted us have $ 20,000 in future credits! You paid by debit card, your bank account at the time of the explanation as to it! 2 April 2020 )., Thats the word from the //day of service// (..

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